Customer Service
CONTACT OR VISIT
We are only a click or call away. Contact us via the links below and we will get back to you asap:
Email: info@shadefiles.com.au
Call/Text: +614 2474 2069
Shop In-Store:
Shop 2, 127 Greville St
Prahran, 3181
VIC, Australia
Store Hours:
Monday - Saturday 10:00am - 5:00pm
Sunday 11:00am - 4:00pm
SHIPPING TIMES AND COSTS
Free standard shipping on all orders over $100AUD. Most standard orders arrive within 3-5 working days.
Express shipping available for $16.5AUD.
For more detail on shipping, costs and delivery times please click here.
PAYMENT METHODS
Shade Files accepts a wide range of payment methods including Credit Card, PayPal and Buy Now, Pay Later platforms Klarna, Afterpay, Humm Pay and Zip.
For more detail on payments and our providers please click here.
EXCHANGES, RETURNS AND REFUNDS
Our team can help process exchanges, refunds (non-sale items) or credit notes within 14 days of delivery. T&C's apply.
For more detail regarding our returns policy & procedure please click here.
