product shipping details

Standard - Auspost & HK Post
$150 HKD Orders under $1500 HKD (5-10 working days)
Free Shipping Orders over $1500 HKD (5-10 working days)

Express - DHL Express DDP
$400 HKD (3-5 working days)

International
AUS from $12.50 AUD
UK from £18.50 GBP
EUROPE from €21.95 EUR

For Optical orders please allow 10 additional working days for the item to be sent to our lab and back again.

For more details on shipping costs and delivery times please click here.

Returns
We know buying frames online is sometimes difficult, so we try to make the return process as easy as possible. 

Shade Files offers easy returns within 14 days of delivery or purchase in-store. We accept refunds and exchanges on all full priced items (including those purchased with discount codes, and BOGO20OFF), and store credit for any sale items. All items & packaging must be unused and in original condition.

Please choose carefully as we do not accept returns, refunds or exchanges for products marked as final sale, frames fitted with prescription lenses, or modified orders.

For more details on our returns policy please click here.