Shipping policy

Shade Files offers free DHL Ecommerce via USPS shipping Canada wide on all orders over $345 CAD and are sent with tracking and delivery confirmations. Please note that all shipments to Canada are sent using DDP (Delivered Duty Paid), as calculated and payable on checkout. All standard shipping is delivered with ATL (Authority to leave).

See below for more detailed information regarding our shipping policy.

Of course, if you cannot find an answer to your query you can contact us directly here.

 

 

Standard Shipping

All standard shipments in Canada are sent via DHL eCommerce and your local postal provider, most commonly Canada Post. Standard shipping orders take around 5-10 business days to arrive and are delivered with ATL (Authority to leave).

 

Express Shipping

All express shipping is sent via DHL Express and is our fastest parcel shipping service that generally takes 3-5 business days. All express shipping is delivered with signature on delivery.

 

Processing times

All orders are usually shipped the same day if ordered on a business day before 11AM (AEST). If you need your order ASAP please contact us and we will do our best to get the order sent off immediately! For other processing times please see below:

Orders placed after 11AM (AEST) on a business day are processed following day
Orders placed after 11AM (AEST) on a Friday are processed the following Monday
NOTE: Public holidays and sales periods may delay dispatch or shipping.

Optical orders should allow for an additional 5-10 working day for the frames to be sent to our lab and back again. 

Tracking

All deliveries from Shade Files Eyewear includes tracking the moment the parcel leaves us, allowing you to track every step of your delivery. All tracking is sent to the email registered at checkout. If you have not received any tracking emails from us, first check your spam folder as sometimes our comms end up there. If you still cannot find the tracking and are concerned you have entered your email incorrectly, please contact us and we will update your customer profile.

Cancellations

Unfortunately we cannot cancel your order once it has been placed. Please refer to our returns policy for details how to process a return once it arrives.

Shipping & handling times

Estimated shipping times are shown at checkout, alongside your chosen shipping service. Please keep in mind that these estimates are for business days, and any holidays and weekends should be excluded from the arrival estimate. Please also note that around holidays and sales periods when couriers and postal networks are busy, that these estimates may increase slightly.

Customs, Duties & Tax

Customs Import Tariffs, duty and tax is calculated and included at checkout, making for a more seamless delivery for you. No further import duties or taxes will apply to your order if these have been paid for during checkout.

Refused shipments

If your shipment is refused or not collected from a postal outlet, your order will be returned to sender. Once we receive the item back to us you will have the opportunity to have the item redelivered, following payment of further shipping. Upon request, you may be refunded the value of your order excluding original shipping, return shipping fees and a $10 restocking fee. Shade Files does not take any responsibility for incorrectly inputted addresses by customers during checkout. Any orders returned to us due to incorrectly entered shipping details will be refunded minus all shipping and return shipping fees associated to your order.

Please refer to our returns policy for more details.

Lost or Stolen parcels

In the rare case that your parcel has been deemed lost by our courier network, please contact us to help process your claim. In the situation that the courier has marked your order as delivered to your premises but you cannot find the parcel, please look closely around your premises or contact other household members or neighbours who may have collected the item for you.

Shade Files or any of our couriers do not take responsibility for stolen parcels when marked as delivered. Please check your delivery address as inputted during checkout and see notes above regarding ‘Refused shipments’ for further info if this is this case.