Unfortunately we cannot change or cancel your order after you have placed it. Once received you may return

Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.

Some codes may:
• Require you to Login or Checkout as a guest;
• Have a minimum spend;
• Have been redeemed already;
• Not be valid on certain items;
• Have expired;
• Have been misspelt.

If your purchase has not arrived within the prescribed shipping time, check your e-mail as it is likely that you have received a notification informing you that the order has left our warehouse, or there may be an issue with your order.

Keep in mind that during sale periods and promotions, delivery dates may be longer. Please contact us if you have any concerns.

Any additional shipping fees that occur as a result of the order being returned to us due to an incorrect address, failure to collect from local courier location or unpaid import fees will be deducted from the order refund amount on return.

AUSTRALIA Usually delivered in 3 - 5 business days* *Excludes public holidays . Also during sale/promotional or seasonal events, delivery may be longer than specified times. West Coast Australia may have longer delivery times.

INTERNATIONAL Usually delivered in 5 - 10 business days*

*Excludes public holidays. Also during sale/promotional or seasonal events, delivery may be longer than specified times.

Australia
Orders under $100.00 AUD $9.50 AUD
Orders over $100.00 AUD Free Shipping
Express shipping $13.50 AUD

International
USA from $18.50 USD
UK from £19 GBP
EUROPE from €21.95 EUR

All orders that qualify for free shipping are sent with tracking and delivery confirmations and will be delivered with ATL (Authority to leave). 

For Optical orders please allow 10 additional working days for the item to be sent to our lab and back again.

For more details on shipping costs and delivery times please click here.

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Shade Files does not take responsibility for any frames broken by the user. If an item arrives faulty you may apply for a refund or exchange by contacting us here.

Please note that any faulty items need to be returned within 7 days of the item arriving.

A common effect of wear and tear is sunglasses breaking in bags without storing them in cases or mis-use. This effect of wear and tear is usually irreversible thus we recommend when purchasing Shade Files products that you seek care advice from our Shade Files staff members.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and members only promotions.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.