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Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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CONTACT OR VISIT

We are only a click or call away. Contact us via the links below and we will get back to you asap:

Email: info@shadefiles.com
Call/Text: +614 2474 2069

Shop In-Store:
Shop 2, 127 Greville St
Prahran, 3181
VIC, Australia

Store Hours:
Monday - Saturday 10:00am - 5:00pm
Sunday 11:00am - 4:00pm


SHIPPING TIMES AND COSTS

Free standard shipping on all orders over $100AUD. Standard Shipping is $9.50AUD. Most standard orders arrive within 3-5 working days.

Express shipping available for $13.50AUD.

For more detail on shipping, costs and delivery times please click here.

 

PAYMENT METHODS

Shade Files accepts a wide range of payment methods including Credit Card, PayPal and Buy Now, Pay Later platforms Klarna, Afterpay, Humm Pay and Zip.

For more detail on payments and our providers please click here.

 

EXCHANGES, RETURNS AND REFUNDS

Our team can help process exchanges, refunds (non-sale items) or credit notes within 14 days of delivery. T&C's apply.

For more detail regarding our returns policy & procedure please click here.

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